Palram 1500W Portable Greenhouse Heating and Insulation

Havent set it up yet. But looking forward to it!

Debated on whether to write this review, since I doubt it’ll actually be published, but on the off chance that it does get through, wanted to use this as a PSA to always check the content of packages that you order online immediately upon arrival and if there is any discrepancy — compare the contents to the estimated product weights from the description. To wit — ordered several pieces from Palram at once (the greenhouse, couple of shelves, the heater and the anchoring kit.) Tracking info, provided by Wayfair showed that my stuff departed the warehouse in three packages — one containing the greenhouse kit, one containing the heater and a third one with everything else. Three packages arrived at my house, but when I opened them, there was no heater to be found (coincidentally the second-most expensive item in the order.) At first I was confused, since everything was showing up as “delivered.” However, when I actually looked at the packages one more time and compared the shipping vs. the actual weights and dimensions of what I got, it quickly became obvious that the heater had never actually left the Wayfair warehouse. There were, in fact, three packages. However, one of them contained not the 12 lb heater, as claimed, but the 5 lb anchoring kit. The remaining two had the greenhouse and remaining accessories (minus the heater). The kicker is that when I alerted Wayfair of the issue (with pictures to support what I had found), I was told to “Wait six days to see if it shows up in the mail.” (Spoiler alert — it didn’t.)When I called customer support, I was told “there’s no fraud in Wayfair’s warehouse” and had to escalate to a supervisor, before the heater was actually shipped out to me. Again, this was not my interpretation of events, but the actual cold, hard facts, as supported by pictures (and yes, I did keep the actual boxes I received, just in case), so I did not appreciate the gaslighting. Why am I bothering with writing all of this, knowing that it likely won’t get past the admins on here (and since I got my heater after all)? Because on the off chance that it does get through, I can see how this type of scam/mistake/whatever you want to call it can disproportionately affect older/less tech-savvy customers and want to hopefully save them the aggravation of having to prove that they never received the item(s) they paid for.